Refund and Returns Policy – Kilback.store

Effective Date: 04/12/2024

At Kilback.store, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a straightforward return and refund process to make shopping with us worry-free.

1. Return Eligibility

  • Items can be returned within 30 days from the date of delivery.
  • To be eligible for a return, items must:
    • Be in their original condition, unworn, unwashed, and with all tags attached.
    • Be free from any damage, stains, or alterations.
    • Include the original packaging, if applicable.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Clearance or final sale items.
  • Intimates, lingerie, or swimwear (for hygiene reasons).
  • Gift cards or promotional items.

3. Return Process

To initiate a return:

  1. Contact Us: Email us at [email protected] or call us at +1 407-751-1989 during working hours (8:00 AM – 6:00 PM, Monday to Friday).
  2. Provide Details: Include your order number, the items you wish to return, and the reason for the return.
  3. Ship the Item: Once your return is approved, we will provide instructions and a return address. Please note that the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refund Policy

  • Refunds will be processed within 30 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during checkout.
  • Shipping fees are non-refundable, except in cases of damaged or incorrect items.

5. Exchanges

  • We currently do not offer direct exchanges. If you would like a different item, please process a return for the original item and place a new order.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] or call +1 407-751-1989.
  • Provide a description and photos of the issue.
  • We will arrange for a replacement or refund, including return shipping costs, if applicable.

7. Late or Missing Refunds

  • If you have not received your refund after 30 business days, please:
    • Check your bank account or payment method.
    • Contact your bank or payment provider, as processing times may vary.
    • If you still need assistance, contact us for further support.

8. Contact Us

For any questions or concerns about our Refund and Returns Policy, please contact us:

  • Email: [email protected]
  • Phone: +1 407-751-1989
  • Address: 2532 Perry Rd, Memphis, Tennessee, 38106, United States

9. Working Hours

Our team is available Monday through Friday, from 8:00 AM to 6:00 PM. We are closed on Saturdays and Sundays.

Thank you for shopping at Kilback.store. Your satisfaction is our priority, and we are here to assist you with any issues you may encounter.