Shipping & Delivery Policy – Kilback.store

Effective Date: 04/12/2024

At Kilback.store, we are committed to providing a smooth and reliable shopping experience. Below, you’ll find detailed information about our shipping and delivery processes.

1. Order Preparation Time

  • We strive to process and prepare your order within 1-3 business days after payment confirmation.
  • Orders placed during weekends or public holidays will be processed on the next business day.

2. Shipping Fee

  • A flat-rate shipping fee of $6.99 applies to all orders, regardless of the order size or destination.

3. Delivery Time

  • After processing, orders typically take up to 7-15 days for delivery.
  • Delivery times may vary based on the shipping destination and carrier. Please allow additional time during peak seasons or due to unforeseen delays.

4. Shipping Methods

  • We work with reputable carriers to ensure your package arrives safely and on time.
  • Once your order is shipped, you will receive a confirmation email with tracking information.

5. Shipping Restrictions

  • We currently ship only within the United States.
  • We do not deliver to P.O. boxes, APO/FPO addresses, or international locations.

6. Payment Methods

  • We accept secure payments via PayPal and Payoneer.
  • Your payment details are protected and are not stored on our servers.

7. Order Tracking

  • After your order is shipped, you will receive a tracking number via email.
  • Use this tracking number to monitor the progress of your shipment directly on the carrier’s website.

8. Undeliverable Packages

  • If a package is deemed undeliverable due to an incorrect address or refusal by the recipient, the customer is responsible for any additional shipping fees incurred.

9. Lost or Delayed Shipments

  • If your order is delayed beyond the expected delivery time, please contact us for assistance.
  • For lost packages, we will work with the carrier to resolve the issue promptly.

10. Contact Information

For questions or concerns regarding shipping and delivery, please contact us:

  • Email: [email protected]
  • Phone: +1 407-751-1989
  • Address: 2532 Perry Rd, Memphis, Tennessee, 38106, United States

11. Working Hours

Our customer support team is available Monday through Friday, from 8:00 AM to 6:00 PM. Please note that we are closed on Saturdays and Sundays.

Thank you for choosing Kilback.store. We appreciate your trust and look forward to serving you!